JPMorganChase Wealth Management - Vice President, Client Safeguarding Team Leader

• Active FINRA Series 7 and Series 63 (or equivalent) required, including meeting continuing education requirements; ability to maintain registration in all 50 states/territories, as applicable.
• FINRA Series 9/10 (or equivalent) required or ability to obtain within a defined onboarding period as a condition of employment.
• Demonstrated ability to make high-impact fraud/EVP escalation decisions under pressure while adhering to policy, controls, and regulatory requirements.
• Strong risk, compliance, and control mindset with consistent execution and sound judgment to safeguard customers and the business.
• Proven leadership and people development experience with a track record of developing and coaching high-performing teams.
• Outstanding client communication skills (phone and written), including de-escalation, empathy, and confidence in difficult conversations.
• Strong documentation discipline and ability to produce clear, auditable case notes suitable for regulatory, legal, and internal review.
• Ability to partner across the firm, influence outcomes in a matrixed environment, and collaborate with various teams to define/execute the team's strategic vision
• Strong prioritization, urgency, execution, and delivery; ability to manage competing deadlines in a fast-paced environment.
• High degree of investment services/product acumen and keen interest in financial markets.

• 5 years of financial services/brokerage experience, with exposure to fraud, disputes, AML/fraud operations, or fraud/safeguarding/EVP handling.
• Experience within a service center and/or segmented/affluent service model, including first-line escalation handling and comfort with a call-center construct.
• Demonstrated ability to recruit, source, and attract internal/external talent by building and maintaining a personal network of contacts.
• Familiarity with a wide array of financial products and complex service transactions (e.g., money movement, transfers, complex trade requests) that can elevate fraud/EVP risk.
• Bachelor's degree preferred (or equivalent relevant work experience).
• Professional certifications/training in financial crime (e.g., ACAMS-related credentials) a plus.
• Demonstrated experience contributing to process improvement, thematic root-cause identification, and control enhancements in an escalation's environment.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.