Global Head of Solutions Engineering, Workvivo

We are seeking a Global Head of Solutions Engineering based in Dublin to grow and lead the Solutions team for Workvivo, part of Zoom. This leadership role bridges technology, sales, and customer value. Collaborating with Sales and business leaders, you will help prospects and customers maximize our platform's potential. You will enhance how Workvivo showcases value during the sales process, elevate product demonstrations into a competitive edge, and transform customer insights into strategic opportunities.

About the Team

Based at the Workvivo office our team works closely with colleagues across the business to deliver an exceptional employee experience platform. As part of the Zoom family, we are focused on helping organizations build stronger workplace cultures through connection, communication, and engagement.

Responsibilities

• Architect and evolve Workvivo's AI-focused GTM strategy in partnership with Sales and Marketing leadership, driving growth through market transitions, category shifts, and expansion opportunities.
• Partner with Sales to accelerate pipeline generation, develop winning account strategies, and deliver net-new customer acquisition and expansion revenue.
• Lead and scale a high-performing, globally distributed Solutions Engineering organization by attracting, developing, and retaining exceptional talent while fostering a culture of excellence and AI adoption.
• Transform how Workvivo demonstrates value throughout the sales cycle, establishing product demonstrations and technical storytelling as a sustainable competitive advantage.
• Influence Product Strategy and roadmap prioritization by translating customer insights, competitive intelligence, and market trends into actionable recommendations.
• Lead executive engagements and represent Workvivo as a thought leader in Employee Experience and AI, strengthening our position as the market-leading AI-native Employee Experience Platform.

• Have 10+ years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting leadership within high-growth SaaS or enterprise technology environments, including at least 3 years in a senior leadership role.
• Have proven success scaling and elevating high-performing Solutions Engineering organizations in fast-growth environments.
• Have demonstrated experience architecting GTM strategies through platform expansions, category creation, and AI-driven market transitions.
• Have a track record of shared accountability with Sales for revenue outcomes, including ownership of commercial targets.
• Have global leadership experience across multiple regions and customer segments, including Enterprise and Mid-Market organizations.
• Have deep expertise in cloud, SaaS, and AI technologies, with the ability to translate technical capabilities into business outcomes for executive audiences.
• Strong executive communication, presentation, and stakeholder management skills, with experience influencing both customer decisions and product strategy.
• Strategic, execution-oriented, and collaborative leadership style, with a passion for building teams, driving transformation, and raising performance standards.
• Work from our Dublin office 3 days per week (hybrid schedule)