Genesys Cloud CX Training Specialist (part-time)

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.

• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.

• Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.

• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.

• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.

• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.

• Develop and maintain user-facing job aids, guides, and other supporting learning materials.

• Support Train-the-Trainer sessions for LOB Change Champions.

• Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.

• Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

• 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.

• Proven experience delivering interactive, scenario-based training using adult-learning principles.

• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.

• WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.

• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.

• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech 's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Originally posted on Himalayas