Outbound Team Supervisor

• Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.

• Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets.

• Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence 's enrollment standards.

• Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently.

• Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals.

• Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling.

• Report team performance and enrollment trends to the enrollment operations lead on a regular cadence.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

• 5+ years of experience in outbound sales, customer service, or patient enrollment, including prior high-volume, phone-based work.

• Prior experience conducting high-volume outbound calls in a fast paced environment.

• Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team.

• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.

• Strong written and verbal communication skills, with experience handling escalated or sensitive patient conversations.

• Experience as a team lead or manager.

• Experience with AI tools (such as Claude or Gemini).

• Competitive pay & equity*

• Fully remote

• Comprehensive health coverage: Medical, dental & vision

• Paid time off

• 401k plan + matching

• Paid parental leave

• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence .

If you require a reasonable accommodation during the hiring process, please contact