Subject Matter Expert (Support&Ops)
HCLTech
Melbourne City, Victoria, AustraliaPosted 24 days agoDiscoveredMatch locked
Job Summary
Job Description for : BVM Consultant (SIAM)
Role Purpose
Act as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.
Business Value Definition
: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.
Service Integration
: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.
Performance Monitoring
: Track service outcomes against business objectives, not just technical uptime.
Continuous Improvement
: Recommend optimizations to increase ROI from IT services.
Stakeholder Management
: Communicate value realization to business leaders and ensure alignment with strategy.
Governance & Compliance
: Ensure services meet contractual obligations and regulatory requirements.
Skills & Qualifications
Strong knowledge of
SIAM framework
and ITIL practices.Experience in
service integration, vendor management, and governance
.Ability to translate technical service metrics into
business outcomes
.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.
Preferred Background
5+ years in IT service management, consulting, or vendor governance.Certifications:
SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000
.Experience in multi-vendor environments (outsourcing, managed services).
Key Responsibilities
Job Description for : BVM Consultant (SIAM)
Role Purpose
Act as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.
Business Value Definition
: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.
Service Integration
: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.
Performance Monitoring
: Track service outcomes against business objectives, not just technical uptime.
Continuous Improvement
: Recommend optimizations to increase ROI from IT services.
Stakeholder Management
: Communicate value realization to business leaders and ensure alignment with strategy.
Governance & Compliance
: Ensure services meet contractual obligations and regulatory requirements.
Skills & Qualifications
Strong knowledge of
SIAM framework
and ITIL practices.Experience in
service integration, vendor management, and governance
.Ability to translate technical service metrics into
business outcomes
.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.
Preferred Background
5+ years in IT service management, consulting, or vendor governance.Certifications:
SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000
.Experience in multi-vendor environments (outsourcing, managed services).
Skill Requirements
Job Description for : BVM Consultant (SIAM)
Role Purpose
Act as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.
Business Value Definition
: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.
Service Integration
: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.
Performance Monitoring
: Track service outcomes against business objectives, not just technical uptime.
Continuous Improvement
: Recommend optimizations to increase ROI from IT services.
Stakeholder Management
: Communicate value realization to business leaders and ensure alignment with strategy.
Governance & Compliance
: Ensure services meet contractual obligations and regulatory requirements.
Skills & Qualifications
Strong knowledge of
SIAM framework
and ITIL practices.Experience in
service integration, vendor management, and governance
.Ability to translate technical service metrics into
business outcomes
.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.
Preferred Background
5+ years in IT service management, consulting, or vendor governance.Certifications:
SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000
.Experience in multi-vendor environments (outsourcing, managed services).
Other Requirements
Job Description for : BVM Consultant (SIAM)
Role Purpose
Act as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.
Business Value Definition
: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.
Service Integration
: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.
Performance Monitoring
: Track service outcomes against business objectives, not just technical uptime.
Continuous Improvement
: Recommend optimizations to increase ROI from IT services.
Stakeholder Management
: Communicate value realization to business leaders and ensure alignment with strategy.
Governance & Compliance
: Ensure services meet contractual obligations and regulatory requirements.
Skills & Qualifications
Strong knowledge of
SIAM framework
and ITIL practices.Experience in
service integration, vendor management, and governance
.Ability to translate technical service metrics into
business outcomes
.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.
Preferred Background
5+ years in IT service management, consulting, or vendor governance.Certifications:
SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000
.Experience in multi-vendor environments (outsourcing, managed services).
Not included in the source posting: about the role, benefits.
Who can apply
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