Dynamics CRM Senior Technical Lead
Job Summary
• Lead technical design and development for D365 CE in Marketing module/ Customer Insights – Journeys solutions
• Provide advanced L2/L3 support for complex application and integration issues
• Design and develop custom components (plugins, workflows, APIs, integrations)
• Develop high-performance synchronous and asynchronous C# plugins and services ensuring scalability and minimal impact on system upgrades
• Design and implement advanced Power Automate solutions and integrations (APIs, Azure services) with secure, fault-tolerant patterns
• Architect event-driven and API-based integrations supporting Customer Insights journeys, campaigns, and data flows across systems
• Ensure all customizations are upgrade-compliant, solution-aware (managed layers), and aligned with ALM and DevOps practices
• Integrate Copilot and AI-driven capabilities to enable intelligent campaign execution, automation, and personalization within governed frameworks
Key Responsibilities
• Architect scalable solutions aligned with global template and governance standards
• Troubleshoot performance, integration, and platform-level issues
• Own end-to-end resolution of critical incidents including RCA
• Implement and optimize integrations using Azure services, APIs, and Dataverse
• Lead technical delivery of change requests and enhancements
• Drive code quality, performance optimization, and best practices
• Support D365 upgrades, platform changes, and release deployments
• Perform impact analysis and ensure compatibility of customizations
• Mentor junior consultants and guide technical solutioning
• Work closely with functional teams to translate requirements into technical design
• Ensure proper documentation (TDD, technical runbooks, deployment guides)
• Collaborate with Microsoft and third-party vendors for L3 issue resolution
• Support testing strategy including SIT, regression, and performance validation
• Participate in architecture and governance reviews
• Ensure compliance with security, coding standards, and audit requirements
• Work in global support model with on-call support for critical issues
• Drive continuous improvement, automation, and platform stability initiatives
Skill Requirements
• Architect scalable solutions aligned with global template and governance standards
• Troubleshoot performance, integration, and platform-level issues
• Own end-to-end resolution of critical incidents including RCA
• Implement and optimize integrations using Azure services, APIs, and Dataverse
• Lead technical delivery of change requests and enhancements
• Drive code quality, performance optimization, and best practices
• Support D365 upgrades, platform changes, and release deployments
• Perform impact analysis and ensure compatibility of customizations
• Mentor junior consultants and guide technical solutioning
• Work closely with functional teams to translate requirements into technical design
• Ensure proper documentation (TDD, technical runbooks, deployment guides)
• Collaborate with Microsoft and third-party vendors for L3 issue resolution
• Support testing strategy including SIT, regression, and performance validation
• Participate in architecture and governance reviews
• Ensure compliance with security, coding standards, and audit requirements
• Work in global support model with on-call support for critical issues
• Drive continuous improvement, automation, and platform stability initiatives
Other Requirements
Not included in the source posting: about the role, benefits.
Skills
Who can apply
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