ServiceNow Technical Transformation Senior Manager

As a Senior Manager, Technical Transformation on the ServiceNow Offering team, you will be responsible for...

• Leading business development and sales pursuits for large, complex ServiceNow transformation programs, from opportunity identification through close
• Advising client executives on ServiceNow strategy and enterprise service management as a trusted advisor, using these conversations to build pipeline and expand relationships
• Driving growth of ServiceNow programs within SLHE accounts through account planning, relationship management, and identification of follow-on opportunities
• Shaping and leading proposals, win strategies, competitive positioning, pricing approaches, and teaming arrangements for ServiceNow opportunities
• Translating client priorities into compelling ServiceNow value propositions and solution narratives that win new business and expand existing accounts
• Building and maintaining executive-level client relationships that support sole-source positioning, early opportunity shaping, and long-term account growth
• Building and maintaining relationships across all levels of ServiceNow that would favorable position our organization as a preferred SI in this sector

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Required :

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 15+ years of experience in enterprise technology sales, business development, alliances, or account management
• 10+ years of experience owning revenue targets, pipeline growth, forecasting, or P&L responsibility
• 5+ years of experience selling ServiceNow platform solutions, including shaping multi-year roadmaps and target-state visions for clients
• 5+ years of experience selling into federal, state, local, or higher education clients
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience taking market offerings from strategy through commercialization and go-to-market execution
• ServiceNow sales-relevant certifications (e.g., Certified System Administrator, CMA) or relationship-building credentials such as ITIL 4 Foundation

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