Bilingual Patient Services Representative
Resolv.Global
MexicoPosted 12 days agoDiscoveredMatch locked
RemoteContractorCustomer Service
Description
We are hiring
Bilingual Patient Services Representatives
to join a growing healthcare support team in a fully remote role based in Mexico.
In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both
inbound patient calls and proactive outbound outreach
. You will help patients with appointments, follow-ups, general nonclinical questions, and other patient-support needs while ensuring every interaction is handled professionally, accurately, and with care.
This is a great opportunity for someone with
healthcare, medical office, patient services, healthcare contact center, insurance, or scheduling experience
who is comfortable working in a structured, high-accountability environment.
What You'll Do
- Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.
- Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.
- Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns.
- Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.
- Support insurance verification and prior-authorization workflows within the assigned scope.
- Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities.
- Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.
- Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems.
- Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.
- Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards.
You will need
- A reliable high-speed
Ethernet connection
with at least
25-30 Mbps download speed
.
- A dedicated, quiet, and secure workspace.
- Professional wired USB headset.
- Web-enabled camera and microphone.
- Active email account.
- Dual monitors.
Monday-Friday | 8:00 AM-5:00 PM Pacific Time
- Weekends off
- Fully remote; work from home in Mexico
Compensation & Contract
- $5.50 USD per hour
- 40 hours per week
- Paid weekly in arrears
- Independent Contractor position
Our process includes
•
Resume and Pre-Screen Questionnaire
•
One-Way Video Interview
•
Pre-Screen interview
•
Please Note
•
About the role
This is an English-speaking role that requires strong written and verbal English communication skills.
•
What We're Looking For
•
Fluent/professional English and Spanish
, both spoken and written.
•
At least 6 months of customer service experience
in a doctor's office, clinic, healthcare contact center, insurance office, scheduling operation, or similar patient-support environment.
•
Experience handling inbound calls and outbound follow-up
in a structured environment.
•
Strong attention to detail and accurate data entry skills.
•
Excellent organization and follow-through.
•
Ability to learn and consistently follow scripts, SOPs, workflows, escalation procedures, and documentation standards.
•
Ability to multitask across phone systems, electronic medical records, online requests, and internal communications.
•
Reliable attendance and strong schedule adherence.
•
A dedicated, quiet, secure work-from-home environment suitable for handling confidential patient information.
•
Preferred Experience
•
Healthcare scheduling across multiple providers, clinics, or appointment types.
•
Insurance verification or prior authorization.
•
Medicare or Annual Wellness Visit outreach.
•
MIPS or HEDIS workflows.
•
Medical front desk, patient access, referrals, or back-office support.
•
Experience with an EMR/EHR and contact-center telephony platform.
•
Aprima
or
Intermedia/Elevate
experience is a plus, but not required.
•
Experience identifying patient-access barriers and suggesting practical workflow improvements.
Originally posted on Himalayas
Not included in the source posting: about the role.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.