Salesforce CRM Analyst

• Provide day-to-day end-user support by resolving cases submitted through Salesforce.
• Create, maintain, and troubleshoot Salesforce users, profiles, permission sets, public groups, queues, roles, and sharing settings.
• Configure and maintain Salesforce using declarative tools including custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes, and Flow.
• Build and maintain reports and dashboards that provide meaningful business insights.
• Assist in the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features
• Collaborate with business analysts and developers to deliver enhancements, resolve system issues, and implement business requirements.
• Participate in requirements gathering, solution design discussions, User Acceptance Testing (UAT), release activities, and post-deployment validation.
• Create and maintain user documentation, knowledge articles, training materials, and support communications to promote user adoption.
• Monitor system health, data quality, and user feedback to identify trends, recurring issues, and opportunities for continuous improvement.
• Identify opportunities to improve business processes, user experience, and Salesforce adoption through configuration, automation, and platform best practices.
• Configure Salesforce in accordance with established governance, security, and change management processes.
• Stay current with Salesforce platform capabilities and recommend improvements where appropriate.

We're looking for someone with a solid understanding of Salesforce and general CRM concepts who enjoys solving business problems and delivering excellent customer support. You'll have experience configuring Salesforce using declarative tools and supporting business users in a fast-paced environment.

Experience supporting related business applications such as CPQ, Marketing Automation, or e-signature platforms would be beneficial but is not required.

You'll succeed in this role by collaborating effectively with teammates across the globe, communicating clearly with business stakeholders, and proactively identifying opportunities to improve systems and processes. We're looking for someone who enjoys learning, takes ownership of their work, and contributes positively as part of a collaborative team.

Qualifications

• Salesforce Certified Platform Administrator
• 3+ years of experience administering or supporting Salesforce.
• Experience configuring Salesforce using declarative tools (custom objects, fields, page layouts, validation rules, record types, reports, dashboards, and Flow).
• Understanding of Salesforce security concepts including users, roles, profiles, permission sets, and sharing.
• Experience troubleshooting user issues and providing day-to-day application support.
• Strong analytical and problem-solving skills with attention to detail.
• Advanced written and verbal communication skills.
• Ability to prioritize multiple requests and manage work effectively in a fast-paced environment.
• Experience working with stakeholders to gather requirements and translate business needs into system solutions.
• Proficiency with Microsoft Excel and other Microsoft Office applications.

• Salesforce Certified Agentforce Specialist
• Salesforce AI Associate
• Salesforce Data Cloud Consultant
• Trailhead "Agent Blazer" status and other Trailhead Badges/Super Badges.
• Exposure working with Salesforce Flow automation.
• Exposure to Salesforce AI capabilities, including Agentforce, Einstein, Prompt Builder, or other generative AI tools such as Claude Code and Cursor.
• Experience with Agile delivery methodologies and User Acceptance Testing.
• Experience working in Salesforce Lightning Experience.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

• Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an