Connecting Odds
Maersk

Ocean Customer Experience Specialist

Maersk
India, Chennai, 600116Posted about 1 month agoDiscoveredMatch locked
Full time

About the role

This position supports customer experience in ocean logistics for the Africa region, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat, with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is important, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment. At

Maersk

, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.   We believe in the power of

diversity, collaboration, and continuous learning

, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us

as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This position supports customer experience in ocean logistics for the Africa region, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat, with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is important, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment .

You will be Responsible for:

  • Managing

customer queries and cases

via email and chat platforms

  • Handling

post-booking activities

including execution, coordination, and query resolution

  • Acting as a

single point of contact

for customers in the Africa region

  • Ensuring

smooth shipment flow

through coordination with internal teams

  • Supporting customers with

shipment updates and documentation-related queries

  • Maintaining

SLA adherence and timely communication

  • Handling

exceptions, follow-ups, and issue resolution

within defined processes

  • Contributing to

customer satisfaction and service quality

through effective case management.

Qualifications

Graduate of any bachelor's degree. Fluent in English with good communication skills.

What We Offer

•

Impact

: Be part of a team that directly contributes to global operations. •

Opportunity

: Unlock professional and personal growth through diverse career pathways. •

Innovation

: Work with a team that embraces technology and continuous improvement. •

Global Exposure

: Collaborate across geographies and cultures. •

Work-Life Balance

: Flexible working arrangements to support your well-being Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com .

Not included in the source posting: about the role.

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