Senior Analyst - English, Arabic, Microsoft Windows
HCLTech
Hyderabad, Telangana, IndiaPosted 21 days agoDiscoveredMatch locked
Full-time
Job Summary
Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs
Key Responsibilities
Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs
Skill Requirements
Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs
Other Requirements
Answer calls/chat/email or other mediums in relevance to Client specific needs. • Ensure work hours are met daily. • Ensure Quality work within HCL and client standard. • Provide support or any necessary requirement of client and HCL. • Ensure all KPI of partners and HCL are met. • Coordination with internal and global teams. • Maintain professional decorum within HCL Standards. • Ensure client/partner success. • Coordination with supervisors and managers or any identified support. • Work from office • 24*7 shifts • Rotational shifts and week offs
Not included in the source posting: about the role, benefits.
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