Service Desk Team Lead (Mandarin and English Speaker)

• Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
• Compliance to all policies, procedures and ethical standards
• Influencing Others.
• Builds effective relationships with colleagues, clients, customers and business partners.
• Excellent analytical skills
• Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
• Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers.
• Experience with Service Delivery
• Ensure weekly, daily reports are sent to customer
• Provide reports as required by SDM or for own use to manage the performance of the team.
• SPOC escalations and issues (routing, process and tools related)
• Manage the resources and shift roster

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA Security+ is a plus

Work hours/schedule: 24 hours x 7 support hours. 9 hours shift, 5 working days.

This role provides the opportunity to:

• Shape high visibility transformation engagements

• Drive influence across key solution areas including Cloud, Data, AI, and ServiceNow

• Build deeper relationships with customers, account teams, and practice leadership

• Contribute directly to practice growth, capability uplift, and strategic direction

• Advance your consulting career in a role with both delivery and growth responsibilities

: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include.

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family.