(fluent French & English) Technical Support Consultant (remotely)

• Provide technical support via phone, email, and chat in a professional and efficient manner;

• Troubleshoot technical issues and provide step-by-step guidance to customers;

• Collaborate with other departments to resolve customer issues;

• Escalate complex issues to the appropriate team for resolution;

• Document customer interactions and inquiries in D365;

• Continuously improve customer support processes and procedures;

• Maintain a high level of product knowledge and stay up to date with company updates and changes.

(technical support preferably) in a fast-paced environment;

• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools);

• Strong problem-solving and troubleshooting skills, with constant attention to detail.

• Ability to multitask and prioritize effectively;

• Exceptional interpersonal and team-player skills;

• Ability to communicate technical information to non-technical customers;

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Fixed schedule:

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also – internal health policy;

• Responsive leadership interested in your development and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive