Customer Service Associate Specialist

The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs. The hourly pay for this position is $17.00 - $18.65 based on experience

The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:

• Answering patient questions regarding statements

• Posting guarantor payments

• Setting up payment plans within our policies

• Researching and resolving issues with accounts that have been identified by patients

• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening

• Communicating patient balances

• Meeting collection goals as set by department, and providing excellent customer service for all of our patients

• Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues

• Performs other duties as assigned.

• Customer Service and Call Center experience preferred

• 1-2 years’ experience in healthcare industry preferred

• Minimum Education: High School Diploma or GED

• Certifications: CRCR within 9 months of hire.

• Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

• Experience in physician and hospital operations

• Compliance and provider relations

• Critical Thinking

• Problem Resolution

• Ability to work effectively in a remote environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

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