Workspace Engineer

: Singapore, Singapore

Hours:

40

Line of Business:

Technology Solutions

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Role Purpose

The Workspace Engineer provides responsive, high-quality desk-side and remote technology support for the Asia Pacific user community, including Front Office, Back Office, executives, support functions and Technology teams. The role owns incidents and service requests through resolution, protects the user experience in a time-sensitive environment, and contributes to operational resilience, documentation, automation and continuous improvement.

Key accountabilities

• End-user support:

Receive, assess, prioritize and resolve incidents and service requests through approved channels, using remote support or on-site desk-side assistance as appropriate. •

• Approximately 5 years or more of hands-on desktop, workspace or end-user computing support experience in a corporate environment. Equivalent relevant experience will be considered.
• Demonstrated ability to troubleshoot Windows endpoints, Microsoft 365 applications, hardware, printers, peripherals, mobile devices, connectivity and user-profile issues.
• Experience supporting a high-volume, time-sensitive environment and managing several competing incidents or requests without losing ownership or quality.
• Working knowledge of enterprise endpoint deployment and management tools, such as Microsoft Configuration Manager (SCCM/MECM), Intune or equivalent solutions.
• Working knowledge of ServiceNow or a comparable IT service-management platform, with disciplined ticket updates and documentation.
• Clear written and verbal communication, strong customer-service judgement, and confidence in supporting senior stakeholders and users under pressure.
• Ability to work independently while collaborating effectively across a global, follow-the-sun support model.
• Ability to handle company information, user data, access and equipment in line with security, privacy, risk and record-keeping requirements.

• Trading-floor or financial-services technology support experience.
• Exposure to Bloomberg, Reuters/LSEG, Tradeweb, ICAP, IPC or other market-data and trader-voice platforms.
• Experience with Citrix, VDI, remote-access technologies, Aruba RAPs, network troubleshooting and enterprise printing.
• ITIL knowledge or certification, and experience contributing to incident reviews, problem management or continual service improvement.
• PowerShell or other scripting experience used for safe support automation, data collection or quality checks.
• Experience coaching peers, sharing subject-matter updates, coordinating small workstreams or providing technical leadership during incidents.

• This role participates in a rostered 9-hour shift to support business coverage. Shift times may include approximately 4:30 a.m. to 1:30 p.m., 7:00 a.m. to 4:00 p.m., or 9:00 a.m. to 6:00 p.m., subject to operational requirements.
• Occasional evening, weekend, overtime and after-hours on-call support may be required for incidents, office moves, technology changes, maintenance and project work.
• Any work-from-home arrangement is subject to successful onboarding and knowledge transfer, role requirements and business discretion.

• Users receive courteous, timely and effective support with clear communication and reliable follow-through.
• Incidents, requests, escalations and asset updates are accurately recorded and progressed to resolution.
• Repeat issues are reduced through quality documentation, root-cause thinking, knowledge sharing and automation.
• Workspace changes and projects are delivered safely, with appropriate testing, stakeholder coordination and evidence.