APAC Client Onboarding & Service - Associate

• Own end-to-end delivery for multiple complex onboarding engagements, including regional and bespoke payment solutions
• Own operational due diligence, production verification, go-live monitoring, and post-go-live stabilization activities
• Partner with clients to clarify requirements, confirm success criteria, and provide clear status updates and next steps
• Translate business and operational needs into actionable plans for cross-functional delivery teams
• Identify risks, escalate issues appropriately, and drive timely resolution with sustainable remediation plans
• Coordinate across sales, product, client service, implementations, operations, and technology partners to align scope and execution
• Build and maintain delivery governance, including milestones, dependencies, decisions, and outcomes tracking
• Improve onboarding and readiness processes, templates, and working practices based on lessons learned
• Maintain a strong risk and control mindset in all activities, including documentation and escalation where needed

• Bachelor's degree
• Minimum 5 years' experience in client onboarding, implementation, client service or operations within financial services or payments-related environments
• Proficiency in spoken and written Mandarin Chinese to engage effectively with China-based clients and internal partners.
• Ability to independently manage complex deliverables, prioritize effectively, and apply sound judgment under time constraints
• Demonstrated capability to identify risks, raise issues early, and drive resolution through multiple stakeholders
• Strong organizational skills, including governance, documentation, and timeline management across concurrent engagements
• Strong analytical and problem-solving skills with a proactive, continuous-improvement approach
• Ability to build trusted relationships across clients, functions, and cultures

• Knowledge of payments products and the operational and technology dependencies required for successful onboarding
• Experience supporting regional or cross-border onboarding in Asia Pacific, including China-related requirements
• Formal project management methods and strong stakeholder management experience
• Exposure to e-commerce or high-volume, technology-enabled business models
• Experience enabling cross-regional delivery through knowledge management and process improvement initiatives

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.