Subject Matter Expert (Tools&Automation)
HCLTech
Chennai, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked
Job Summary
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
Key Responsibilities
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
null
Other Requirements
null
Not included in the source posting: about the role, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.