Customer Account Solutions Representative

• Bachelor's degree from an accredited college required
• Minimum of 2 years' experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise

Skills:

• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.