Virtual Banker I - Consumer Banking

• High school diploma, GED, or equivalent.
• Demonstrated client service experience in a phone-based or customer-facing role.
• Demonstrated ability to communicate clearly and professionally by phone and in writing.
• Demonstrated ability to ask effective questions and accurately assess client needs.
• Demonstrated ability to learn products, services, and procedures quickly and apply them consistently.
• Demonstrated attention to detail when processing requests and documenting outcomes.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work collaboratively with a team to deliver consistent service outcomes.
• Ability to follow established risk, policy, and compliance requirements and complete required training.

• College degree
• Experience in retail banking, financial services, or a consultative customer relationship role.
• Experience educating clients on digital banking tools and helping clients adopt self-service options.
• Experience meeting performance measures tied to client engagement, service quality, or referrals.
• Experience adhering to banking policies, procedures, and regulatory requirements.
• Experience supporting clients with more complex needs through referrals and coordinated handoffs.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.