Customer Care Professional (Outbound)
Position Purpose
Make outbound calls and provide information and education regarding program features and requirements. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
- Gather and verify demographic information
- Document calls, ensure completion and accuracy and submit reporting to management
- Gather information and encourage callers to perform a specific action based on the needs of the call campaign
- Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls
- Maintain performance and quality standards based on established call experience guidelines
- Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign
Education/Experience
Not included in the source posting: about the role, what you'll do, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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