Customer Experience Specialist (Portuguese Speaker)

• Manage end-to-end landside shipment execution—from booking and planning to delivery and order closure—using SAP TMS

• Plan and optimize transport, including vendor allocation, scheduling, and handling changes (amendments/cancellations)

• Monitor execution, proactively manage exceptions, and ensure timely resolution across stakeholders

• Coordinate with transport vendors to ensure service delivery, compliance, and performance adherence

• Ensure accurate system updates, cost validation, and timely order closure to support billing and profitability.

• Coordinate work closely with external parties – vendors, terminals, customers and internal functions – finance, procurement, customer experience.

• Build strong engagement with regional front office teams

• Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.

• Bachelor's Graduate

• Should be able to speak and write Portuguese and English

• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)

• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .