Analyst - Operations
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
A - AGILITY - Move with purpose. Learn fast. Adapt quickly.
L - LEADERSHIP - Lead by example. Own the outcome. Serve others.
I - INTEGRITY - Do the right thing - even when it is difficult or unseen.
G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving.
H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well.
T - TRUST - Trust is earned through consistency, authenticity, and credibility.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Learn more at careers.alight.com.
(THE ROLE)
Analyst - Operations
Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.
(RESPONSIBILITIES)
- Maintain and consolidates documentation of SOPs/Operating Instructions
- Detail and accuracy in all manual processes and reporting.
- Participation in training sessions, presentations and meetings
- Ensure service accuracy through compliance, PG and SLA's.
- Ability to navigate, research, and utilize processing guidelines
- Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place.
- Ongoing client delivery of quality service /audits & First level quality check
- Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
- Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
- Occasional extended work hours/weekends to meet deadlines
- Should be cross trained can support Peak (Cross client & group contributions)
(REQUIREMENTS)
- Bachelor's degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 4+ years of work experience
- Excellent verbal and written communication skills.
- Prior experience in Absence Management or US healthcare claims processing
- Ability to understand client administrative environment, workflow management.
- Proficient with Office tools.
- Can work evening/night shifts as per business requirement
Benefits
Not included in the source posting: about the role, what you'll do.
Who can apply
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