Lead Logistics Customer Experience & Operations Senior Specialist

• Ensure smooth and reliable shipment execution by following standard processes, customer requirements, and meeting service level targets

• Act as a key customer contact, building strong understanding of customer needs and driving continuous improvement

• Support digital transformation initiatives through proactive collaboration and operational excellence

• Take ownership beyond day-to-day operations and demonstrate accountability in delivery

• Build and maintain visual management systems in line with process excellence standards

• Implement continuous improvement initiatives (Kaizens) and cost-saving/value-adding projects

• Bachelor’s degree in Logistics, Supply Chain, Business or related field

• Typically, 2–5+ years of experience in logistics and customer operations

• Willing to work in an onsite setup and day shift schedule.

• Strong experience in end-to-end Lead Logistics operations and customer servicing

• Proven track record in delivering service performance and meeting KPIs/SLAs

• Experience in handling customer interactions, escalations, and operational problem-solving

• Strong communication skills in English (written and spoken)

• Customer-centric mindset with ability to understand and respond to customer needs

• Strong analytical and problem-solving skills

• Ability to work collaboratively in a matrix environment

• Results-driven with strong sense of ownership and accountability

• Knowledge of process excellence and continuous improvement practices is an advantage

• Strong experience and deep understanding of Lead Logistics processes

• Experience in Change Management

• Strong collaboration and teamwork mindset

• Strong communication, influencing and stakeholder management skills

• Strong customer-centric mindset

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .