Customs Operation Manager

• Be responsible for managing a team size of 7+ members.

• Coordinate with Customers, Maersk Trucking team and Customs Officers for stuffing plan and/or to arrange services on schedule, for timely collection and dispatch of shipments.

• Proactively attend all inquiries from Customers, well communicate with related parties in case of exceptions.

• Be the first escalation point to solve or coach the team members to solve the daily operation problems.

• Drive compliance and safety in daily operations.

• Set up SOP/ IOPs, processes in line with customer’s requirements and internal processes.

• Set up regular meetings with internal parties and with external parties to review performance and improve operation processes.

• Supported customer service and the sales and products team in customer query resolution and exception handling.

• Engage team members, ensure they work in a collaborative manner & make an effort to improve team performance.

• Conduct regular training and coaching to team members.

• Conduct objectives setting and staff performance management

• Be a role model for striving for continuous improvement and a customer-centric mindset.

• Be aware of market intelligence and analyse what they are means to our operations.

• Carry out ad-hoc tasks assigned by Management

• Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process.

• Always exercise “constant care” and be committed to the Maersk qualities concept.

in Import - Export Operation / Logistics Business

• In-depth knowledge & practical experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation

• Certificate of CHB / Custom Clearance is a plus

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• Language proficiency:

• Have good Planning, Customer Service and Communication skills.

• Have good leadership skills. Able to manage and develop the team

• Have good stakeholder management skills.

• Have a strong process-oriented approach and attention to detail.

• Resilient team player who is result-focus and demonstrates a high level of commitment with the ability to work independently.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .