Business Strategy Senior Manager - Canadian Public Sector Experience Services

• Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.

• Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.

• Uncover future sales opportunities to drive ongoing customer value.

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• Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.

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• Identify enterprise business process and operations improvements to realize efficiencies and increase impact.

• Take ownership of the vision and value narrative established during pre-sales and carry it into delivery, translating it into an actionable “Phase 0” roadmap without loss of momentum or customer trust.

• Leverage AI tools in creation and execution of deliverables or activities.

• Strategy Roadmap & Value Modeling

• Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.

• Develop strategic use cases to project the value of strategy, case for change, and organizational implications.

• Transformation & Organizational Adoption

• Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions.

• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.

• Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles.

• Operational Excellence

• Collaborate closely with program management teams to integrate business value strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.

• Team Leadership

• Coach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to drive results on customer engagements. Positively impact customer renewals and extensions when applicable.

• Business & Practice Impact

• Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.

• Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. Generate positive feedback from internal teams and leadership.

Experience/Skills Required

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Ottawa, Toronto or Vancouver

Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be eligible to obtain clearance as a condition of employment.

• Reliability Clearance : Requires providing 5 years of verifiable work and residence history, generally from within Canada.

• Secret Clearance : Requires providing 10 years of verifiable work and residence history, generally from within Canada

Preferred Qualifications

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Passionate about customer success.

• Mindset: Approaches work with a "Beginner’s Mind" - always learning and listening.

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Excels in high levels of uncertainty and change.

• Agility:

A collaborative team player who moves fast to drive business value and results in uncertain environments.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For British Columbia-based roles, the base salary hiring range for this position is CAD 154,700 to CAD 212,800.

For Ontario-based roles, the base salary hiring range for this position is CAD 154,700 to CAD 204,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.