SME - Google Cloud Platform (GCP)
HCLTech
Saudi ArabiaPosted 20 days agoDiscoveredMatch locked
Full-time
Job Summary
Project Management & Program Management, Arabic Mandatory
Key Responsibilities
- Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Gcp, Adhering To Established Slas And Quality Norms.
- Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Promoting Knowledge Sharing Across The Team.
- Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities For Gcp Resources.
- Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions That Enhance Customer Satisfaction.
- Conduct And Validate Analyses Such As Root Cause And Trend Analysis Within Gcp, Preparing Reports That Enhance Task Performance And Are Presented To Key Business Stakeholders.
Skill Requirements
- In-Depth Knowledge Of Google Cloud Platform (Gcp) And Its Support Operations
- Strong Analytical Skills With Experience In Incident Management And Resolution
- Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement
- Proficiency In Preparing Documentation And Sops For Operational Processes
- Ability To Mentor And Guide Team Members In A Collaborative Environment
Other Requirements
- Optional Certifications: Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Data Enginee
Not included in the source posting: about the role, benefits.
Skills
gcp
Who can apply
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