Director Field Effectiveness and Capability Enablement

The Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management. The objective of the Customer Facing Capabilities team is to:

• Drive standardization and continuous improvement across field operations processes

• Remove barriers between field-facing functions and accelerate best practice sharing

• Free up field teams to focus on customer engagement and commercial execution

• Clarify accountabilities for day-to-day field activities and long-term capability improvement

• Realize efficiencies and economies of scale across North America field operations

• Accelerate adoption of next-generation tools and ways of working

• Join the team redefining how Sanofi's field organization operates, learns, and delivers. This Director role sits at the strategic intersection of AI innovation, field capability transformation, and cross-enterprise partnership — serving as a catalyst for future-readiness across Sanofi's North America field organization. You'll challenge conventional ways of working, broker strategic alignment across GTMC and business units, and drive the identification, design, and scaled delivery of AI-powered capabilities that position Sanofi as an industry leader in pharmaceutical commercial operations.

• This is a role for a strategic thinker and collaborative influencer who can navigate complexity, build coalitions across diverse stakeholders, and translate emerging possibilities into practical, scalable solutions that advance both field performance and organizational readiness for the future of commercial engagement.

• Minimum 7 years' experience in commercial operations, field effectiveness, analytics, or transformation functions within complex, matrixed organizations

• Proven track record of driving capability transformation and AI/technology adoption programs at scale

• Demonstrated success building strategic partnerships and influencing across multiple functions, business units, and organizational levels

• Change management expertise and experience leading organizational transformation initiatives

— comfort with ambiguity, ability to challenge conventional thinking, and passion for exploring emerging trends and innovative solutions

• Proven ability to manage multiple high-priority, complex initiatives simultaneously with strong program management discipline

• Exceptional storytelling and communication skills to articulate vision, build alignment, and drive change across diverse audiences

• Deep understanding of field operations including CRM systems, incentive compensation, sales analytics, and field learning & development

• Experience working in a regulated industry environment with strong compliance orientation

• Demonstrated ability to manage external vendors and technology partners effectively

• Technical knowledge of AI applications, sales technology platforms, and emerging capabilities in commercial operations

• Proficiency with data analytics tools and platforms to support performance reporting and decision-making

• Familiarity with project management and portfolio management tools

• Bachelor's degree in business, life sciences, technology, or equivalent experience

• Advanced degree (MA, MS, MBA, or PhD) preferred

• Pharmaceutical or life sciences industry experience

• Strong network and deep market awareness of AI innovation in the pharmaceutical and life sciences industry

• Experience with learning & development, sales operations, or commercial analytics functions

• Experience facilitating design-thinking workshops, innovation sprints, or co-creation sessions with cross-functional stakeholders

• Track record of successfully challenging organizational norms and driving adoption of new ways of working

At Sanofi, we are committed to chasing the miracles of science while building a future-ready organization. This role is central to that mission — empowering our field teams with the AI literacy, tools, and capabilities they need to deliver exceptional outcomes for patients and customers. We believe that by investing in our people and embracing innovation responsibly, we can lead the industry into a new era of intelligent, human-centered field excellence.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive   consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil   union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military   status;   domestic   violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other   characteristic protected by law.