(English C1) Customer Support Consultant, SaaS

• Deliver outstanding customer support via emails and calls;

• Assisting customers with product-related questions, technical troubleshooting, and solution-oriented support;

• Responding to customer email inquiries in accordance with established service level agreements;

• Manage open support cases, ensuring unresolved issues are actively tracked and updated;

• Escalate complex or high-priority issues to the appropriate team when needed;

• Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through;

• Excellent

• Strong troubleshooting and problem-solving skills;

• A sense of urgency and the ability to manage tasks through to completion;

• The ability to communicate clearly, professionally and empathetically with customers;

• Strong stakeholder management skills, with the ability to work effectively across teams and customer groups;

• A customer-focused mindset with a commitment to delivering a positive support experience;

• Basic computer skills and ability to work with CRM systems and support tools;

• Commitment to delivering high-quality customer service and meeting performance targets;

• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Strong

and the ability to quickly learn and adapt to new software and systems.

• Experience using ticketing systems such as

• Flexible schedule;

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also – internal health policy;

• Responsive leadership interested in your growth and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive