Sr Technical Lead (Support & Operations)
HCLTech
Noida, Uttar Pradesh, IndiaPosted about 1 month agoDiscoveredMatch locked
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
- NetApp Administration: Administer NetApp ONTAP clusters, nodes, SVMs, and aggregates. Manage volume provisioning (NFS/CIFS) and implement data protection using SnapMirror and SnapVault.
- Dell EMC Management: Perform storage provisioning, LUN creation, and mapping/masking on platforms such as Unity, PowerScale (Isilon), and VMAX/PMAX.
- Pure Storage Operations: Manage FlashArray and FlashBlade environments using GUI, CLI, and the Pure1 portal for predictive analytics and capacity expansions.
- SAN Switching (Brocade): Configure and troubleshoot Brocade SAN switches. Perform fabric monitoring, zoning (creation/modification), and resolve connectivity or port-related failures.
- Capacity & Performance: Monitor storage utilization trends and perform capacity planning to accommodate business growth. Use tools like Active IQ, Unisphere, and Pure1 for performance tuning.
- Incident & Change Management: Provide L2/L3 support for storage incidents, perform root cause analysis (RCA), and execute firmware upgrades or OS patching following ITIL processes.
Skill Requirements
•
NetApp Storage
- AFF (All Flash FAS)
- FAS (Fabric Attached Storage)
- ONTAP
- Snapshot
- Snapmirror
•
EMC Storage
- Dell Power Max 2000
- Dell ECS
- SRDF
•
Pure Storage
- X20
- M20
•
Brocade
- DCX SAN Switched
- Zoning
Other Requirements
•
NetApp Storage
- AFF (All Flash FAS)
- FAS (Fabric Attached Storage)
- ONTAP
- Snapshot
- Snapmirror
•
EMC Storage
- Dell Power Max 2000
- Dell ECS
- SRDF
•
Pure Storage
- X20
- M20
•
Brocade
- DCX SAN Switched
- Zoning
Not included in the source posting: about the role, benefits.
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