Customer Sales Representative

• Handle high-volume inbound customer calls

• Convert inquiries into booked plumbing appointments

• Target an

• Ask the right questions, understand customer needs, and recommend appropriate services

• Handle objections while maintaining a professional, customer-first experience

• Identify relevant upsell opportunities during customer conversations

• Promote and sell the

• Target a

• Work toward

• Schedule service appointments accurately and efficiently

• Document calls, customer information, and outcomes in the CRM

• Follow established scripts, workflows, and call processes

• Maintain accurate records and follow-up information

• Experience with

• Handle escalations calmly and professionally

• Communicate clearly and confidently with customers

• Balance sales goals with excellent service

• Maintain strong call quality and customer satisfaction

• Proven experience in

• Strong phone-based closing and conversion skills

• Excellent objection-handling and rapport-building ability

• Clear, professional spoken English

• Experience using CRM and call-management systems

• Comfortable working in a fast-paced, high-volume call environment

• Results-driven and comfortable being measured against clear KPIs

•

• Plumbing, HVAC, or home-services experience

•

experience

• Membership or subscription sales experience

• Experience upselling services over the phone

sold within the first 90 days

• Accurate CRM documentation

• Strong customer satisfaction and call-quality scores

• Consistent achievement of sales and service targets

• Fully remote opportunity

• Clear and measurable performance goals

• Direct impact on bookings and revenue

• Structured sales processes and coaching

• Opportunity to strengthen your inbound closing skills

• Growth potential into

• Initial Application Review

•

• Interview with Pavago Recruiter

• Client Interview

• Offer & Onboarding