Quality Intern

As a Quality Intern at Schneider Electric, your mission is to be a proactive problem-solver and assist in improving our customer satisfaction. You'll play a crucial role in addressing post-sales quality complaints and issues, ensuring our customers have the best possible experience. This position offers a unique opportunity to learn, grow, and make a significant impact on our quality processes and customer relationships. By contributing to Schneider Electric's commitment to excellence, you'll gain invaluable skills and experience that will benefit your professional development.

Apply and enhance processes to swiftly resolve quality complaints using cutting-edge Customer Relationship Management (CRM) software like Salesforce / bFO. •

Understand and navigate the escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes for our customers. •

Utilize powerful Data Analytics & Visualization tools such as bFO / Tableau to pinpoint top quality issues and spearhead impactful projects and initiatives. •

Work closely with diverse internal and external stakeholders to contain, correct, and prevent problems affecting our valued customers. •

Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions. •

Participate in customer site visits to address complaints and present innovative resolutions, showcasing your problem-solving skills. •

Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions. •

Enhance your logistics management skills by managing and monitoring warranty returns, including Return Materials Authorization (RMA)

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Ongoing Bachelor degree in engineering will set you up for success, providing a solid foundation in technical knowledge and problem-solving skills. •

A customer-oriented mindset is key. If you enjoy helping others and finding solutions that make a difference, you'll thrive in this role. •

While not mandatory, experience in handling customer inquiries will give you a start and help you navigate challenges with ease. •

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.