Dineo Mbezi

Experienced Contact Centre Professional:

I bring over 8 years of extensive experience delivering high-quality customer support across telecommunications, technology services, transport, and online support sectors.

Core Expertise: Highly skilled in managing inbound calls, emails, and chats, resolving complex customer queries and complaints, troubleshooting technical and service-related issues, processing payments, handling VIP accounts, and managing escalations.

Leadership & Support: Demonstrated capability in team support and coaching, assisting with quality processes, and ensuring adherence to Service Level Agreements (SLAs).