Services Operations Analyst

• Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles. • Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners. • Scope and execute project/programs aimed at garnering efficiency and overall profitability. • Ownership and maintenance of the CRM systems and ensuring data accuracy. • Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations. • Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale. • Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale. • Influence project objectives and direction with company leaders. • Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence. • Structure and build out complex reporting needs and deliver presentations. • Assist global resourcing team as needed with services staffing internally and externally with partners. • Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.