People Business Coordinator

The People BusinessCoordinator will support the India People Advisory team in delivering seamlessHR operations and employee experience. This role will be heavily aligned withticketing systems (ServiceNow), employee lifecycle management, and business-facingHR coordination. You will act as akey enabler between employees, managers, and the People Advisory team, ensuringefficient query resolution, process execution, and data-driven support for HRinitiatives across India.

Manage and resolve employee queries through ServiceNow within defined SLAs. Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.). Ensure high-quality and consistent responses aligned with company policies. Identify recurring themes and partner with Advisory team for process improvements.

onboarding, internal movements, and exit processes. Ensure timely documentation. Track onboarding experience and support New Hire Orientation (NHO) coordination. Ensure smooth offboarding including access revocation and compliance checkpoints.

Support People Advisors in managing business requests and employee cases. Coordinate critical conversations, employee meetings, and follow-ups. Assist in executing organizational changes, communication rollouts, and employee notifications. Partner with managers for policy clarifications and basic people-related guidance.

Maintain accurate employee data across systems (ServiceNow, HRIS, etc.) Generate reports on: Ticket volumes & resolution timelines RTO adherence Attrition and onboarding metrics. Support dashboards (Power BI) and provide insights to improve People processes.

Ensure adherence to India-specific labor laws and company policies. Support implementation of policies such as RTO, transport guidelines, and employee undertakings. Maintain audit-ready documentation and support internal/external audits. Coordinate with Payroll, Benefits, and Compliance teams for issue resolution.

Support execution of key India People initiatives such as: RTO tracking and reporting. Engagement activities and surveys (e.g., GPTW). HR helpdesks (e.g., PF, benefits). Assist in rolling out new tools, policies, and process improvements. Drive employee experience through proactive coordination.

• High ownership and accountability. • Strong attention to detail and process orientation. • Customer-first mindset (employee experience focus). • Ability to manage multiple priorities in a fast-paced environment. • Collaboration with cross-functional teams.

• SLA adherence and resolution quality of ServiceNow tickets. • Reduction in repeat queries through process improvements. • Accuracy and timeliness of HR data and reporting. • Smooth execution of onboarding and exit processes. • Positive employee feedback on HR support. #LI-Onsite