Cooling Engineering Support Principal

• Serve as the final/near-final technical escalation point for

,

,

,

,

,

modular solutions, and

. • Perform deep-dive diagnostics: refrigeration cycle, SOO (Sequence of Operation), controller logic, firmware anomalies,

, multi-unit interaction, VFD/EC fan faults, BMS/communication (Modbus/BACnet/SNMP), airflow/thermal imbalance, humidity system issues, electrical/PCB. • Execute

and

support; validate operating parameters; perform safe emergency interventions where required.

(single and multi-module). • Optimize parameters and control sequences; validate SOO and stability in multi-unit or hybrid configurations. • Support

and thermals; ensure containment alignment and airflow management.

• Conduct/participate in

; define

; track effectiveness to closure. • Analyze field data and trends to identify systemic issues; drive design/firmware changes with engineering/factories. • Contribute to

, de-risking known failure modes and eliminating repeat incidents.

• Author and maintain

,

,

, and

for Field/L1teams and Partners. • Deliver targeted

(classroom/virtual/field),

, and workshops (e.g., PID tuning, refrigeration diagnostics, airflow/containment). • Ensure content is

in service tools and knowledge repositories.

• Partner with

for hyperscale/enterprise/colo/VIP accounts.

• Enforce safety standards, lockout/tagout, refrigerant handling best practices; ensure compliance with company policies and industry standards (e.g.,

,

,

,

/

or local). • Maintain rigorous documentation (service reports, commissioning records, asset baselines, parameter sets).

FSR, Operations Director, Safety Leader, Customer Satisfaction Champion, Planners, Customers, FS HR, FS finance Leader, FSVP, Tendering Leader, Sales Manager. • Bachelor's degree in Mechanical Engineering. • Proven people management and leadership experience. • Strong background in Field Services operations and customer-facing technical environments. • Experience in cooling systems, electromechanical equipment, or industrial services is highly desirable.

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