Branch Manager - Segment or Small Geography
DiscoveredCummins
Spokane, WAexternalAdvertising and MarketingPosted about 1 month ago (Jun 30, 2026)
About the role
We are looking for a talented
Branch Manager - Segment or Small Geography
to join our team in
General Management
in
In this role, you will make an impact in the following ways
•
Drive consistent financial performance
by owning P&L across multiple branches, aligning execution to the Annual Operating Plan, and actively managing key metrics like profitability, asset utilization, and balanced scorecards.
•
Scale business growth across the region
by leading market analysis, executing sales and marketing plans, and building strong customer relationships and strategic partnerships.
•
Elevate customer experience and loyalty
by fostering a service-first culture, improving Net Promoter Scores, and ensuring consistent, high-quality branch operations.
•
Strengthen operational excellence
by optimizing branch processes, improving Repair Event Cycle Time, and proactively addressing recurring warranty issues to enhance product and service quality.
•
Build a high-performing leadership pipeline
by coaching, developing, and holding Branch Managers accountable through clear goals, work plans, and Individual Development Plans.
•
Ensure safety, compliance, and corporate responsibility
by upholding health, safety, and environmental standards while promoting a culture that supports employees and the community.
•
Align regional strategy with enterprise goals
by developing a deep understanding of Cummins' business across markets and translating that into locally effective execution.
•
Lead with accountability and collaboration
by coordinating across functions, empowering teams, and ensuring day-to-day branch operations consistently deliver on performance, customer satisfaction, and growth objectives.
To be successful in this role you will need the following
•
Apply strong financial acumen
to interpret P&L, scorecards, and asset metrics-making data-driven decisions that improve profitability and operational efficiency across branches.
•
Build and lead high-performing teams
by creating alignment, leveraging diverse strengths, and fostering accountability among Branch Managers and their teams.
•
Use business insight to guide strategy
by connecting market trends, regional dynamics, and Cummins' broader goals into actionable plans that drive growth.
•
Communicate with clarity and purpose
across all levels-ensuring expectations, priorities, and performance insights are well understood and acted upon.
•
Lead with a customer-first mindset
by strengthening relationships, improving service delivery, and ensuring branches consistently meet or exceed customer expectations.
•
Develop talent and drive engagement
by coaching leaders, supporting career growth, and creating an environment where employees are motivated and empowered to perform at their best.
•
Champion a culture of safety, accountability, and inclusion
by influencing positive HSE behaviors, valuing diverse perspectives, and effectively managing conflict when it arises.
•
Deliver consistent results through operational excellence
by optimizing service capability, capacity, and coverage-ensuring the right resources, processes, and performance standards are in place to meet business and customer needs.
Education, Licenses, Certifications
• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification preferred
Experience
• Significant relevant experience required, including managerial and budgetary experience.
Additional Skills/Experience
• Minimum 3-5 years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)
• Demonstrated experience leading large service operations teams, including technicians, supervisors, and support staff
• Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
• Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
• Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance
Job
General Management
Organization
Cummins Inc.
Role Category
On-site with Flexibility
Job Type
Exempt - Experienced
Min Salary
$105600
Max Salary
$158400
ReqID
2431648
Relocation Package
Yes
100% On-Site
Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
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