Specialist, Customer Service

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate. @@HD@@ Job Purpose and Impact@@/HD@@ The SSTNA Customer Service Specialist displays a strong customer ‑ centric mindset and independently manages strategic or advanced customer accounts. This role optimizes moderately complex to complex order and issue management, proactively identifies risk, and partners cross ‑ functionally to deliver a reliable and differentiated customer experience. @@HD@@ Key Accountabilities@@/HD@@ • Independently manage end ‑ to ‑ end order processing for assigned customer accounts using order management tools • Resolve moderately complex to complex order and issue management cases with limited supervision • Proactively identify and mitigate order management risks through continuous improvement • Communicate anticipated delays, constraints, or changes and provide timely alternatives to customers • Partner with Commercial, Supply Chain, and other functions to resolve order exceptions and risks • Serve as a customer subject ‑ matter expert (SME) for assigned accounts • Conduct root ‑ cause analysis and support process improvements • Coach or mentor less ‑ experienced CSRs as needed • Escalate only the most complex issues appropriately while owning resolution • Engage with customers and handle escalations for unclear order issues, resolving problems and identifying risks early. @@HD@@ Qualifications@@/HD@@