Customer Success Manager, Strategic Mid-Market

Discovered

KeepTruckin

United StatesexternalAccount ManagementPosted almost 2 years ago (Nov 1, 2024)

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs. At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role

As a Customer Success Manager - Strategic Mid-Market, you will report to the Manager, Strategic Mid-Market Customer Success and be the face of KeepTruckin to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. You will collaborate with the Onboarding Project Manager through the rollout, and steer qualified leads to expand KeepTruckin’s revenue.

Responsibilities

• Own onboarding, adoption, training and development of best practices • Maintain high levels of customer satisfaction and nurture client health • Assist in troubleshooting and solving Tier 2 product support issues • Handle large volume of email, chat, and phone conversations • Own a book of business within existing customers for expansion and renewals • Work with sales team to ensure a seamless handoff

Qualifications

• 3+ years prior experience in a customer facing role • Logistics experience a big plus • 1+ years prior experience as a CSM or equivalent (owning a renewal target) • Sales experience a plus • Ability to build and maintain relationships with clients and their key personnel • Receptive to feedback, willingness to learn and embrace continuous improvement • Ability to plan ahead and be resourceful • Resilient in capacity to deal with pressure and the demands of the workplace Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please do

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