Application Support Analyst
Discovered PhilippinesRemoteFull TimePosted 8 days ago (Aug 5, 2026)
Overview
Our client, a premier worldwide group of independent financial service providers, is seeking an
Application Support Analyst
. This role is a key technical and business-oriented position within the IT Group, responsible for supporting global business units that serve elite hedge funds, private equity firms, and institutional banks. The ideal candidate will bridge the gap between technical infrastructure and business operations, ensuring high availability and performance of critical financial applications.
Technical Support & Issue Resolution
•
Incident Management
Administer and resolve complex support requests from global application users via the Service Desk ticketing system, ensuring adherence to Service Level Agreements (SLAs).
•
Troubleshooting
Identify, solve, or escalate technical issues to senior technical groups or third-party software vendors.
•
Client Infrastructure
Oversee the installation of client components on user machines and resolve associated technical hardware or software conflicts.
•
System Performance
Assist in identifying and providing data-driven information to troubleshoot application performance and latency issues.
Lifecycle Management & Testing
•
Release Coordination
Participate in the testing and release process for new applications and system upgrades in collaboration with various business units.
•
Product Evolution
Engage in technical discussions regarding new functionality or version upgrades to ensure seamless integration with existing workflows.
•
Documentation
Assist in the creation and maintenance of comprehensive user documentation, knowledge base articles, and technical guides for supported applications.
Business Liaison & Stakeholder Management
•
Technical Bridge
Act as a primary liaison between business end-users, internal infrastructure teams (DBAs, Network, DevOps), and external software developers/vendors.
•
Functional Expertise
Develop and maintain an "inside-out" working knowledge of specialized business applications across the group's diverse financial divisions.
Education & Experience
•
Education
Bachelor’s Degree in Technology, Computer Science, or equivalent professional experience.
•
Professional Tenure
* Minimum of
3 years of experience
in Application Support (Helpdesk or similar environments), preferably within the
Financial Sector
. •
OR
Minimum of
2 years of Data Management experience
, including developing SQL queries and migrating data for reporting and troubleshooting purposes.
•
Technical Environment
Proven experience interacting with infrastructure, DBA, and process development teams, particularly within
Microsoft (Dot Net) environments
.
Technical Skills & Tools
•
Data Analysis
Proficiency in
SQL
(extraction and manipulation) and
MS Excel
(Pivot tables, data import, and presentation).
•
Platform Knowledge (Desirable)
Experience with
Oracle Fusion, Oracle EBS, Box, JIRA, and Confluence
.
•
Integration
Understanding of system configuration, data flows, and testing methodologies.
Core Competencies
•
Interpersonal Skills
Demonstrated proficiency in oral and written English, with the ability to communicate technical concepts to non-technical business users.
•
Operational Drive
A proactive, mature individual possessing a high degree of initiative and a focus on business-operational outcomes.
•
Pressure Management
Ability to organize and prioritize tasks effectively in a fast-paced, high-pressure environment.
Originally posted on Himalayas
Not published in this posting
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