Service Supervisor

to join our team in

in

•

by scheduling and coordinating Technician workloads to meet customer timelines and maximize shop productivity. •

with approved customer quotes, ensuring Technicians clearly understand scope, timelines, and quality expectations. •

, quickly resolving issues or escalating complex problems to minimize downtime and ensure timely repair completion. •

by managing materials, equipment, and labor resources to ensure safe, high-quality, and cost-effective execution. •

by reviewing quotes for accuracy, proactively communicating repair status, and resolving warranty or service-related concerns. •

by monitoring open repairs, removing barriers to completion, and driving adherence to committed delivery schedules. •

and customer satisfaction by analyzing performance metrics, refining processes, and building strong relationships with key customers.

•

to manage labor efficiency, control service costs, validate quote accuracy, and make data-driven decisions that improve branch profitability. •

with Technicians, customers, and stakeholders by delivering clear repair plans, timely status updates, and expectations tailored to each audience. •

by building trusted relationships, resolving concerns quickly, and consistently delivering solutions that meet or exceed customer expectations. •

by prioritizing jobs, delegating tasks appropriately, and removing operational barriers to ensure on-time, high-quality service execution. •

by addressing issues between team members or with customers promptly, maintaining professionalism, and driving resolution with minimal disruption. •

in diagnostics and electronic service tools to guide troubleshooting, support Technicians, validate repairs, and ensure accurate documentation of service activities. •

by ensuring accurate service documentation, effective technical escalation, and proper warranty claim management while valuing diverse perspectives to strengthen team performance and decision-making.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. • This position may require licensing for compliance with export controls or sanctions regulations.

, ensuring updates, expectations, and service timelines are clearly communicated, documented, and escalated when needed. •

, including assigning technicians to job plans, adjusting schedules based on workload changes, and ensuring staffing aligns with service priorities and customer commitments. •

, monitoring job progress, resolving bottlenecks, and ensuring service quality standards are consistently met across all shifts.

Service

Cummins Inc.

On-site with Flexibility

Exempt - Experienced

$86680

$130020

2430123

No

Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.