Operations Senior Manager

The

serves as a strategic liaison between executive leadership and field execution across the Customer Success organization. Reporting directly to the Vice President, you will act as a strategic delegate and operational architect—aligning regional field operations with broader global strategy. In this role, you will own the organization's business operating system. By analyzing sales performance, customer health data, and key operational metrics, you will identify strategic gaps, design cross-functional solutions, and lead targeted initiatives to drive business growth. Working in close collaboration with Sales, Customer Success, Strategy, and Finance, you will ensure the organization remains agile, data-driven, and focused on strategic outcomes.

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Serve as a core member of the VP’s leadership team, synthesizing complex operational and financial data into strategic briefings that inform executive decision-making. •

Lead the development, alignment, and quarterly tracking of the organization's strategic planning framework (e.g., V2MOM / OKRs), translating high-level business goals into measurable field outcomes. •

Design and deliver comprehensive "State of the Business" presentations for executive leadership, transforming raw metrics into actionable operational insights.

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Conduct root-cause analysis on core business health metrics—including net retention, customer attrition, and pipeline generation—and design operational recovery strategies. •

Design and manage the executive operating cadence (including Quarterly Business Reviews, leadership team meetings, and all-hands events), ensuring agendas drive decision-making and operational progress. •

Orchestrate the rollout of major global initiatives across regional operating units, ensuring strategic Go-To-Market programs are efficiently adopted by field teams.

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Act as the primary operational connector between field teams and centralized corporate strategy teams, ensuring central initiatives support regional execution. •

Continually evaluate and refine internal workflows to eliminate operational friction, increase organizational velocity, and elevate customer success standards. @@HD@@ Required Qualifications @@/HD@@ •

Demonstrated experience crafting executive-level presentations, briefings, and strategic communications for VP+ leadership. •

Track record of leading cross-functional strategic initiatives from design through implementation across matrixed organizations. •

Prior experience supporting or working within a Customer Success, Sales, or Go-To-Market (GTM) organization. •

Hands-on experience operating within enterprise strategic planning models (e.g., V2MOM, OKRs, Balanced Scorecard). •

Familiarity with enterprise BI tools, CRM systems (e.g., Salesforce), and financial modeling platforms. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. @@HD@@ @@/HD@@ @@HD@@ @@/HD@@ @@HD@@ @@/HD@@ @@HD@@ @@/HD@@