Enterprise Account Executive - Service Cloud

• Sales Expertise - proven track record selling customer service and CX platforms, including CCaaS, digital engagement, and support automation solutions (e.g., Salesforce Service Cloud, Oracle, ServiceNow, Zendesk, among others). • Deep understanding of Service Cloud, preferably Salesforce solution, with a strong knowledge of core features such as case management, AI-powered agent workspace, knowledge base, and service performance analytics. • Proficient in omnichannel customer engagement, as well as the configuration and deployment of digital self-service experiences . • Experience with CCaaS platforms and telephony integrations, leveraging native voice capabilities or AppExchange solutions to deliver seamless contact center operations. • Consultative Selling: Identify customer challenges and opportunities related to service and CX, from digital engagement to automation. • Enterprise Sales Experience - Skilled in managing complex deals with multiple stakeholders. • Ability to manage complex negotiations, identify customer needs, and position solutions consultatively. • Strategic Thinking - Ability to drive high-impact discussions on service, automation and omnichannel. • Excellent Communication - Strong storytelling, negotiation, and closing skills. • Industry Knowledge - Understanding of subscription models, B2B sales cycles, and service management trends. • Bonus: Experience with Salesforce ecosystem solutions like Data Cloud or Marketing Cloud. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.