Operational Excellence Lead

Discovered

Infosys

Bucharest, RomaniaexternalManagementPosted 7 days ago (Aug 5, 2026)

About the role

We are Infosys Romania. We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.

As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys

to redesign and elevate its

Global Business Services (GBS)

to world-class standards. To support this journey, we are seeking an

Operational Excellence Lead (GBS)

, who will drive process optimization across GBS Centers and value streams. He or she will support the CI lead and Ops/GPO in the development of the strategy for Continuous Improvement, as well as prioritization of initiatives based on their impact on business value/customer experience, and efficiency. It's a meaningful position for the organization's future strategy.

This is your chance for a 'once in a lifetime'

career experience, playing a part in the creation of a fully independent, new FMCG company and a

greenfield GBS organization.

@@HD@@ Your tasks in detail:@@/HD@@ • Drive a mindset of continuous improvement as a culture in the organization; • Support to deliver operational efficiencies, process standardization and harmonization; • Champion ESSA (Elimination/Simplification/Standardizations/Automation) opportunity identification; • Provide coaching on Lean-Six-Sigma / process re-engineering projects and help successfully implement; • Support to build up a continuous improvement training program; • Leverage the Train-The-Trainer program to deliver continuous improvement training to the center; • Continuous Improvement of event design and promotion; • Support best practice sharing across operations/value streams; • Operations Centre Leads; • Functional GBS Operations teams; • Global process owner; • GBS Delivery Excellence Global Team.

Skills you need to be part of the team

• Very good English Language skills (oral and written); • Comprehensive understanding of E2E processes in Global Business Services; • Having 12+ years of overall experience with a minimum of 10 years of relevant experience in the area of end-to-end process improvement and/or process standardization in Finance/HR/Procurement; • Extensive experience with Continuous Improvement methodologies (both theoretical and practical application), LEAN/DFSS/DMAIC. SPSS modelling; • Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment; • Automation project experience; • Strong data analysis and RCA capability; • Experience in providing clear guidance and instructions to operational teams and coaching; • Complete familiarity with Microsoft Office or equivalent tools; • Knowledge of SAP FI and CO is a plus; • Virtual team management skills; • University degree or equivalent experience, preferably in accounting or business administration; • Six Sigma Black Belt ;

Employee perks, benefits

• Long-term and stable cooperation; • Benefit platform; • Organized training sessions during the first weeks and further upskilling courses (online, with our experts); • 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year; • Modern, cozy and central location in Bucharest; • Teamwork in a multicultural environment; • Medical subscription and life assurance.