Transformation Architect

Overview We are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale. Responsibilities What You Will Do • Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation • Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps • Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality • Drive pilot initiatives through production deployment and scaled adoption • Quantify and communicate value through productivity, quality, and experience metrics Qualifications Qualifications • 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles • Strong enterprise, client-facing experience with complex delivery environments • Proven ability to lead cross-functional teams and executive stakeholders • Experience delivering measurable outcomes in cost, quality, and customer experience