Customer Success Engineer - Fully Remote

Discovered

PanamaRemoteContractorDeveloperPosted 10 days ago (Aug 3, 2026)

Mercor

connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include

Benchmark

General Catalyst

Peter Thiel

Adam D'Angelo

Larry Summers

, and

Jack Dorsey

Position

Customer Success Engineer (LatAm)

Role Responsibilities

• Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. • Debug across our

AI

SaaS

stack using telemetry, logs, network inspection, and database queries to understand production behavior. • Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. • Surface systemic patterns and product risks to engineering and product leadership. • Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. • Communicate with precision, professionalism, and empathy.

Must-Have

•

Ability to debug web applications.

•

Degree in Computer Science

, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. •

Experience building modern web applications ( React

Node

Flask

Next.js

, etc.) OR

2-5 years

of experience supporting customers on such web applications. •

Comfortable with AI systems

. Experience with

LLMs

, agents, or generative models. •

Experience exploring behavior of AI tools

(fine-tuning, prompt chains, chain-of-thought debugging, or building agents). •

Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

•

Familiarity with modern AI APIs

(

OpenAI

Anthropic

, etc.) or how agent frameworks (

LangChain

AutoGPT

, etc.) function is a plus.

Application Process (Takes 20–30 mins to complete)

•

Upload resume

•

AI interview based on your resume

•

Resources & Support

•

For details about the interview process and platform information, please check

•

For any help or support, reach out to

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. Originally posted on Himalayas

Not published in this posting

The company didn't include benefits in the source posting. The hiring team may have more details on their own site.