Client Success Coordinator (024-1205)

Client Success Coordinator

Independent Contractor Agreement

This role requires 15-20 hours per week. As a contractor, you’ll have flexibility in how you manage your schedule, but availability for occasional collaboration during AU business hours is preferred

We partner with executive and senior leaders of large Australian organisations to unite senior leadership and build high trust, high performing teams.

The purpose of this role is to coordinate and execute the administration of client programs to ensure they are delivered to an exceptionally high standard. This role includes coordinating and conducting client facing meetings. You will provide critical administrative and operational support to coaches and internal teams, ensuring they are fully equipped to deliver transformational experiences for our clients.

• Execute the administration of all programs from point of Handover from the sales team to program completion; including client and participant onboarding, scheduling program and stakeholder review sessions, sending out and collecting participant preparation, compiling feedback reports • Send program and session preparation, including DISC assessments, program portals and goals to participants on time and follow up to ensure completion by due date • Collate all administrative preparation for coaches to support them to be well-prepared for program delivery • Partner with coaches to ensure all communication with clients is professional, efficient and cohesive • Maintain accuracy and completeness of program management software, ensuring records are up to date at all times, including Monday.com, Sharepoint etc • Lead internal Program WIP meetings

• Ensure all program management platforms are up to date at all times with client organisation and participant contact information, program delivery information, dates, venues, prework, attendance, portal access, surveys completed etc • Action program administration tasks on time to maintain up to date records and WIP dashboard

• Initiate professionally warm and timely contact with client administration stakeholder/s to schedule Program Success Meetings (PSM) • Conduct PSM with client administration stakeholder to coordinate program logistics • Onboard clients in a timely, efficient and professional way to ensure all participants experience a high level of service • Inform coaches with program and session preparation information • Ensure coaches are updated with any program changes in a timely manner

• Provide logistical support for program sessions and events • Coordinate room bookings, order catering, manage office supplies and order as required • Maintain supplies to ensure office and program needs are catered for in advance • Order DISC codes in advance to ensure no delays to program delivery

• Identify and implement approved process and system improvements to increase efficiency and effectiveness of program delivery • Proactively utilise AI to continually improve efficiencies in all responsibilities and the achievement of KPI’s • Practice our cultural values daily (see below)

• Highly organised and structured • Proactive and takes initiative • Reliable and accountable • Professional, warm, and personable • Detail-oriented and thorough • Calm under pressure • Clear-thinking and solutions-focused • Confident communicating with senior stakeholders • Comfortable taking ownership without constant supervision • Adaptable and willing to learn • Collaborative and team-oriented • Comfortable having honest and constructive conversations • Growth-minded and open to feedback • Positive and appreciative of others • High level of integrity and professionalism

• Microsoft Office: Word, Excel, Outlook, PowerPoint • Monday.com or similar project management platforms • Microsoft SharePoint • CRM platforms • Calendar and scheduling tools • Zoom / Microsoft Teams

• ClickUp • Trello • Google Workspace • AI tools such as Claude, or Microsoft Copilot • Online survey, assessment, or participant management platforms

• Lead with a growth mindset by being open to new understanding and seeking new learning • Demonstrate awareness and compassion for different personalities, preferences and needs by listening and asking high quality questions of each other • Understand your own communication style so that you know what motivates and stresses you, how you react when challenged and what you need to be able to return to a state of empowerment.

• Lead and participate in honest conversations with all team members when a challenge occurs without delay to support team trust, collaboration and accountability • Flex your communication and behavioural style to understand others’ perspectives, genuinely connect and strengthen trust • Learn and be aware of what motivates and stresses your fellow team members’ to foster team trust and collaboration and to support another’s return to a state of empowerment if/when appropriate.

• Openly celebrate small and big wins, and learnings from losses and mistakes • Understand what’s important to you to be acknowledged and be prepared to share it if you’re not experiencing acknowledgement • Demonstrate appreciation of fellow team members’ work, achievements, learnings and role modelling of the team values.

This is a remote role that may be set up as either an independent contractor engagement or via an Employer of Record (EOR), depending on client preferences and legal structure. To ensure alignment and transparency, successful candidates will be expected to: • Be available for meetings and collaboration during core [9am - 5pm AEST/AEDT] business hours • Disclose any existing ongoing roles or client work • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor” if not employed via EOR) Originally posted on Himalayas