Customer Experience Agent - Valencia or Madrid

We have an exciting opportunity to join our team as a

You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide. 🌎

At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. 📈 We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. 🌍 Wherever your ambitions lie, Maersk can help you get there. We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. 🤝✨ Driven by a passion for progress and inclusion, we foster workplaces where every individual feels valued, respected, and empowered to succeed.

• 🚢 Manage and monitor the end-to-end shipment process. • 🤝 Coordinate with various stakeholders involved in shipment handling. • 🔄 Orchestrate the overall flow of end-to-end shipments. • 💡 Deliver added value to customers by leveraging strong business knowledge and process understanding. • 📞 Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner. • 🎯 Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence. • 📝 Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status. • 📈 Support customer retention and identify cross-selling and upselling opportunities. • 📣 Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations. • 🤝 Partner with KCMs and Commercial teams to establish and strengthen customer relationships. • ✅ Comply with customer-specific SOPs and monitor relevant KPIs.

• 📦 Experience in logistics, supply chain, or related fields. • 🌎 Fluency in both

and

. • 💬 Excellent communication skills and confidence when coordinating with multiple stakeholders. • 🤝 Strong stakeholder management and relationship-building skills. • 🌟 A passion for customer service excellence and customer centricity. • 🎯 Results-oriented mindset. • ⏱️ Strong organizational skills and the ability to perform under pressure. • 👥 A team-player attitude with a collaborative approach to achieving business goals. • ⚙️ Good understanding of operational processes. • 🚀 Ability to drive issues to resolution with a strong sense of urgency and persistence. • 😊 Positive, proactive, and solution-oriented attitude.

We look forward to receiving your application and learning more about you! ✨