Site Customer Quality Assurance Engineer

We are looking for a talented

• Receive, document, and evaluate customer complaints, leading structured root cause analysis to determine effective corrective and preventive actions • Serve as the primary quality point of contact for customer concerns, ensuring timely communication, containment, response, and closure • Collaborate cross-functionally with Engineering, Manufacturing, Operations, and Supplier Quality teams to implement and validate corrective actions • Apply strong communication skills to clearly convey quality issues, resolutions, and customer expectations to internal and external stakeholders • Demonstrate a proactive, detail-oriented problem-solving approach, maintaining organization and objectivity in time-sensitive situations • Build and maintain strong customer relationships by managing expectations and consistently delivering on commitments • Effectively prioritize multiple quality issues, investigations, and customer responses while maintaining accuracy and urgency • Leverage preferred experience, including a college degree or relevant professional background, to support quality initiatives and continuous improvement • A high level of relevant experience may be considered in lieu of formal educational requirements.