Senior Manager, Field Marketing, SEA

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.   As part of our Risk Operations team, you’ll be responsible for strengthening our global risk control strategy, managing a well-performed risk operation team and ensuring portfolio risk level aligned with the enterprise risk appetite. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

• Lead APAC Merchant Risk Operations team for Payments • Own

for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact • Oversee design and execution of

across APAC region • Partner with global legal, risk and compliance team to

efficiently into operations • Work with Product and Engineering to

(rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency • Champion

to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards • Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR • Proactive stakeholder management including risk, compliance, commercial, product etc. • Always challenge the status quo and continuously strive for operational excellence

who is equally comfortable in the details of complex cases and in board‑level conversations about strategy and risk appetite. You know how to scale teams, influence cross‑functional stakeholders, and build systems that enable both growth and protection. We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

of experience in

with at least

people management experiences • Deep expertise in one or more of Merchant Risk: •

( reserves and exposure management) •

AUP and compliance management ) • Proven track record

, set clear priorities, and drive outcomes in a fast‑moving, high‑growth environment • A strong desire to learn about new payment trends and technologies. • Bachelor’s degree or equivalent practical experience

, including use of AI/ML/LLMs in operations • Mandarin language proficiency.

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.