Senior IT Support Specialist

Intermediate level of relevant work experience required. 3-5 years of experience. • Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. Engages with customers to capture requirements, manage expectations, and prioritise work based on criticality and overall business impact. • Provide local and remote problem solving for Europe, incidents and requests, including equipment installation, decommissioning and life cycle management. • Operates effectively both when following instructions and when working autonomously, consistently executing high-quality deliverables to meet business needs. • Have comprehensive understanding of operational technology used across all the IT functions (Networks, Servers, Computers, Printers, Telecoms) with advanced knowledge of Manufacturing IT. • Ensure governance and compliance of Cummins standards through the correct management and engagement of the IT environments, guiding customers to the correct tools and processes for IT request. • Project team member to execute various IT service line deliverables across multiple functions, utilising the defined Project Management tools and processes. • Manage onsite & external suppliers to complete installation activities ensuring adherence to Cummins standards. • Flexibility to travel to provide hands on troubleshooting for operational or project related activities which can be pre-planned or at short notice.